Ask Mya
From meals and house rules to contact details and opening hours. Mya only answers from information published by the organisation.
ReceptionMyaGuide Reception
Every resident.
The right information.
In their own language.
From day one.
Give every resident access to clear, up-to-date information about their reception location, in a language they understand.
No app. No account. Available 24/7.
Clear information for every reception location
For refugee and migrant reception, humanitarian reception, temporary accommodation and emergency shelters. Public authorities, NGOs and humanitarian organisations keep residents informed as needs change.
About usFor residents
Try the resident Guide. Scan the QR code →
View a demoView the information from a resident's perspective.
Straight to their phone
One QR code. Answers when they need them.
Residents can find practical information or ask Mya a question whenever they need help finding their way. No app or account is required.
View a demoCurrent announcements
When information changes, residents can find the latest published updates for their location.
Activities and appointments
See what is happening, where to go and when activities or staff drop-in sessions take place.
In their own language
Residents choose their language. The information and Mya’s answers change with them.
For your team
One place for all your reception locations.
Staff answer the same practical questions every day. Keep reliable information together so residents can find answers and your team has more time for personal support.
Central information
Enter shared information once for all your locations. Keep a single source up to date.
Location information
Add the house rules, meals, contacts, activities and announcements that apply at each location.
One source, every language
Separate translations soon become outdated. Your team maintains the source information; MyaGuide makes it available in the supported languages.
Published by your organisation
Your organisation decides what to publish. Mya uses that information and directs personal or confidential questions to staff.
How it works
One place for information.
Every language for residents.
Your team maintains the information for each location in one language. MyaGuide makes it available to residents in their own language.
- 01Add your reception locations
Manage all your locations from one organisation account.
- 02Keep information up to date
Add practical information, house rules, meals, activities, contacts and announcements in your own language.
- 03Share one QR code
Residents scan the QR code. No app or account is required.
- 04Residents get answers in their own language
They can browse the information or ask Mya a question, 24/7.
Safe and privacy-conscious
Providing information without a resident file.
Residents get information without becoming a record in another system.
No resident account. No personal profile. No stored conversation history. No tracking between conversations.
Personal help stays personal
For personal, medical, legal or confidential matters, speak to a member of staff. Do not enter personal details into Mya.
Quick to deploy
A new location? Start with the information you already have.
Use your organisation’s shared information, add the details for the new location and share its QR code. Keep the same simple approach as your organisation grows.
Simple and predictable pricing
€1 per available place per month
No charge per resident, question or language.
View pricingQuestions about MyaGuide Reception
Can we manage several locations?
Yes. Share information across your organisation and add the details that matter at each location.
Who maintains the translations?
Your team only maintains the source information. MyaGuide makes published information available in the other supported languages automatically.
Does Mya give medical or legal advice?
No. Mya can explain published practical information, such as where to find help. For personal advice, residents are directed to staff or a qualified professional.
Ready for the first day
Ready to make information easier to find?
See how Reception can help your residents and give your team more time for personal contact.