Ask Mya
Get an answer drawn from the information your organisation has published.
ReceptionMyaGuide Reception
Every resident.
The right information.
In their own language.
From day one.
Clear, up-to-date information for every resident, in their own language. Available 24/7, without an app or account.
Built for organised reception
For organisations providing funded, ongoing reception and temporary accommodation.
- Refugee & asylum reception
- Accommodation for people experiencing homelessness
- Temporary supported housing
- Other structured reception programmes
For residents
Scan the QR code. Try the resident Guide.
View a demoView the information from a resident's perspective.
Straight to their phone
Daily life, made easier.
Meals, medical help, laundry, transport and local contacts, together on one clear page.
View a demoNews and announcements
Check the latest location updates, changes to opening hours and important notices.
Activities and appointments
See when and where to join activities or meet the reception team.
Find what you need
Browse clear categories or search the Guide for a specific topic.
For your team
One place for all your reception locations.
Reduce routine questions so staff can spend more time on personal support.
Shared information
Keep common guidance consistent across your reception locations.
Local details
Give each location its own contacts, services and practical arrangements.
Automatic translation
Maintain the source; MyaGuide takes care of the supported translations.
Your organisation decides
Choose when new information and changes are ready for residents.
How it works
Get started in four steps.
- 01Create your organisation
Sign up and add your locations.
- 02Add your information
Write once in your own language.
- 03Share the QR code
Display it where residents can find it.
- 04Residents open their Guide
They can read or ask Mya.
Safe and privacy-conscious
Providing information without a resident file.
No resident profiles, stored conversation history or tracking between conversations.
Personal help stays personal
Mya does not give personal medical or legal advice; residents should speak to staff.
Questions about MyaGuide Reception
What happens if Mya cannot answer?
Mya does not guess. If the answer is not available in the information published by your organisation, Mya tells the resident that she cannot answer and directs them to staff where appropriate.
Which devices can residents use?
Any phone, tablet or computer with a web browser. Residents simply scan the QR code or open the Guide link. No app is required.
Do residents need an account?
No. Residents can use the Guide and ask Mya questions without creating an account or profile.
How are translations managed?
Your team maintains the information in its own language. MyaGuide automatically makes published information available in the supported resident languages, so your team does not need to maintain separate translations.
Can we manage multiple reception locations?
Yes. Your organisation can manage multiple reception locations from one account. Shared information can be used across locations, while each location can also have its own practical information, announcements, news and activities.
Does Mya provide medical or legal advice?
No. Mya can explain practical information published by your organisation, such as where to find medical or legal support, opening hours or how to make an appointment. Personal medical or legal questions should be handled by staff or qualified professionals.
MYAGUIDE FOR GOOD
Emergency or disaster response?
MyaGuide Reception is designed for ongoing, funded reception. For acute emergencies and temporary disaster response, MyaGuide for Good is our social-impact programme. Through this programme, we can make MyaGuide available free of charge for temporary emergency reception when it is needed most.
MyaGuide for Good ♡Ready for the first day