MyaGuide Reception
Privacy and legal information
MyaGuide Reception is operated by Van Riemsdijk & Karman S.L., based in Jávea, Alicante, Spain.
Providing information without a resident file.
Residents scan a QR code to read their location’s information or ask Mya a question. They do not need an account, a profile or an app.
Mya receives questions on our servers and finds answers in the published information. Conversations are not saved in a database or browser storage. They clear after 2 minutes without activity, with a warning after 90 seconds and an option to continue. End conversation, closing the chat, backgrounding the page, leaving it or changing language also clear the conversation and unsent text. End the conversation before handing over a shared device.
A Guide may remember your chosen language on your device. We also process information needed to keep the service secure and manage staff accounts. This is separate from resident conversations. Do not enter names, document numbers, passwords or sensitive personal details into Mya.
Our documents
These documents explain how the service works, how we protect information and your rights. The international legal documents are in English. The terms use Spanish law, subject to mandatory rights.
- Privacy statementWhat information we process, why we need it and your privacy rights.
- Cookie StatementLanguage preferences and how we use cookies and browser storage.
- Terms of UseThe terms for using MyaGuide Reception.
- Accessibility statementAccessibility, known limitations and how to ask for help.
- AI & DataHow Mya uses published information and handles questions.
- Public DPIA SummaryAn overview of privacy risks and the safeguards we use.
Questions or support
For privacy questions, email reception@myaguide.com. For personal matters or help at a reception location, speak to its staff.